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| Advisor: |
Bonnie John, Chris Neuwirth
( Carnegie Mellon University)
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| Clients |
Anthony Tomasic
John Zimmerman
Jason Hong
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| Duration: |
4 Months , HCI Methods Lab Project
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| Team: |
Lalatendu Satpathy
Dave Knight
Annie Yue Zhao
Daniel Weiss
Pijarana Rattanathikun
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| Final Presentation |
l[ PDF presentation- 4.5 MB ] |
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Affinity Diagram with The Team |
Users perform many negotiation tasks via e-mail. These tasks require many rounds of interaction between participants and differing strategies. For example, to negotate a meeting, one method involves the organizer broadcasting an e-mail to participants requesting a list of available times. The participants respond with available times, and the organizer selects a prefered time (usually by constructing the intersection of the available times). The organizer then broadcasts the prefered time, and participants respond with an acknowledgement. Even this efficient protocol requires at least 4 N messages (for N participants) and the protocol must wait at each step for the participants to respond. Other negotiation situations include organizing guest lectures for seminars, arranging a conference, scheduling classes, etc.
Our project addresses this negotiation challenge by constructing agents that assist users (either organizers or participants or both) in participanting in negotiations. The agent must learn many subtasks to successfully assist a user: recognition of a negotiation message, recognition of the associated negotiation, recognition of negotiation details (date, time, location), recogition of actions taken by the user, recoginition of preferences, and recognition of opportunities to act on behalf of the user. The problem also touches on issues of social status, social network, and trust
In this project we used all the HCI methods (desiribed in figure3 below) during the entire semester to analize the problem and propose a design solution.
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Figure1: Cultural Model from Contextual Inquiry
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Figure2: Paper prototype for heuristics evaluation
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Figure3: Design Process from Contextual Inquiry to Contextual Design
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